rbage Privacy Policy

1 Introduction

rbage is a safe and reliable online gaming platform. We place the highest importance on our users' privacy. This privacy policy ("Policy") specifically describes how personal information of users of rbage's website and services is collected, processed, stored, and kept secure.

When you register on the rbage website, use our services, or contact us, you are considered to have consented to the processing of your information in accordance with the terms set out in this policy. Please read this policy carefully. If you disagree with any part of this policy, please refrain from using our services.

2 What Information We Collect

rbage may collect various types of information for different purposes. A detailed description of the information collected is provided below:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for age verification)
• Current address and contact details
• Email address and mobile number

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Information related to bKash, Nagad, Rocket, Upay, and bank transfers (last few digits of account numbers stored in encrypted form)
• Transaction history and balance information

2.3 Technical Information

• IP address and device identification information
• Browser type, version, and operating system
• Cookie and session data
• Navigation and usage patterns on the platform
• Login time and location (approximate)

2.4 Gaming Activity Information

• Game history, bet amounts, and results
• Bonus and promotion usage information
• Preferred game categories and play duration

3 Purpose of Collecting Information

rbage collects and uses your information for the following legitimate purposes:

• Account management: To complete registration, verify identity, and ensure account security.
• Processing financial transactions: To complete deposits, withdrawals, and transaction verification.
• Age verification: To ensure the platform is for users aged 21 and above only.
• Providing customer support: To resolve your issues and answer your questions.
• Fraud prevention: To protect account security and prevent fraudulent activity.
• Responsible gaming: To identify unusual gaming behaviour and provide support when needed.
• Service improvement: To improve platform functionality and user experience.
• Legal compliance: To comply with applicable laws and regulations.

4 Data Storage and Security

rbage applies industry-leading security measures to protect your personal information.

4.1 Encryption and Technology

Our platform uses SSL encryption technology, which keeps all information exchanged between your device and our servers secure. Financial information is stored in specially encrypted databases.

4.2 Access Control

Only authorised staff can access your information, and only for legitimate reasons. All staff are required to sign strict confidentiality agreements.

4.3 Data Retention Period

All information is retained for as long as the account is active. After an account is closed, information necessary to meet legal obligations may be retained for a specified period.

5 Sharing Information with Third Parties

rbage never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processing: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment provider.
• Technology service providers: Technology partners engaged to operate the platform, who are bound by strict confidentiality agreements.
• Law enforcement agencies: When required by court order or legal obligation.
• Fraud prevention: With relevant authorities to protect account security and prevent money laundering.

When providing information to any third party, rbage ensures they comply with an equivalent standard of privacy protection.

6 Cookie Policy

The rbage website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Cookies We Use

• Essential cookies: To maintain login sessions and security — the platform will not function properly without these.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand platform usage patterns and improve our services.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, disabling some cookies may cause certain platform features to not work properly.

7 Your Rights

As a user of rbage, you have the following rights:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you can request deletion of your information — however this will not apply where there are legal obligations.
• Right to restrict processing: If there is a dispute about any matter, you can request that processing of your information be temporarily limited.
• Right to portability: You can request your information in a structured format.
• Right to object: You can opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will try to respond to your request within 30 business days.

8 Protection of Minors

rbage strictly prohibits registration by anyone under the age of 21. We actively enforce age verification processes and do not knowingly collect information from any minor.

If we suspect that a minor's information has been collected by mistake, we will immediately close the relevant account and delete all information.

If parents believe their child has registered on our platform, please contact [email protected] immediately.

9 Response to Security Breaches

If a security breach occurs that puts your personal information at risk, rbage will take the following steps:

• Immediate corrective action as soon as the breach is identified.
• Timely notification to affected users.
• Transparent information about the nature, impact, and steps taken in response to the breach.
• Improvements to security measures to prevent such incidents in the future.

10 International Data Transfers

rbage primarily serves the Bangladesh market. However, for technical reasons some data may be stored on international servers. In such cases we ensure that:

• The country or organisation receiving the data complies with adequate data protection standards.
• All data is transferred securely via SSL encryption.
• Third parties are contractually bound to comply with the protection standards described in this policy.

11 Changes to This Policy

rbage reserves the right to update this privacy policy from time to time. For significant changes, we will:

• Send a notification to your registered email address.
• Clearly announce the changes on the website.
• If you continue using the service after the date of the change, you will be considered to have accepted the new policy.

Visit this page regularly to stay informed about the latest version of the policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7, support in Bengali and English

Our privacy team will try to respond to your request as soon as possible.